Billing and Collections Specialist

At Belong

We’re reimagining what it means to rent—and own—a home. Our tech-driven platform blends best-in-class customer service with sophisticated AI tools and full-stack operational logistics to deliver a rental experience built for the 21st century. We exist to create a world where homes are owned by regular people, and residents experience true belonging. That requires building at the intersection of physical and digital, emotional and financial—and doing so at scale.

The Role

As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.

This is a high-impact role at the intersection of finance, operations, and customer service. Ideal for someone meticulous, proactive, and energized by solving problems and closing loops.

Key Responsibilities

• Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
• Monitor and manage accounts receivable aging reports.
• Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
• Partner closely with the Member Success team to implement effective outreach and recovery strategies.
• Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
• Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
• Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
• Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
• Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.

About You

Detail-oriented, proactive, and solution-driven. You spot what others miss, follow up assertively yet professionally, and thrive in fast-paced, dynamic environments. Independent and adaptable, you're always ready to tackle challenges and grow with the team.

Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
• Superb communicator in English (both written and verbal).
• Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
• Experience managing or coordinating with external collection agencies is a strong plus.

Additional Perks!

• Contractor role
• Fully remote
• USD Compensation and PTOs

Apply now and join the Belong team!