Job Description
The Resident Growth Associate is a key player in Belong’s mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.
You’ll handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications. Additionally, you’ll collaborate on tech initiatives to enhance processes and deliver outstanding service.
Role Responsibilities
- Managing Communications: Field calls, chat, email, and text messages to address inquiries and concerns from potential residents. Serve as the first point of contact, creating a welcoming and informative experience.
- Tour Coordination: Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.
- Lead Follow-Up and Support: Proactively contact leads from the previous day who have not booked tours or started applications.
- AI Tools and Process Optimization: Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.
- Collaboration and Rapid Response: Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.
Requirements
- Advanced English
- Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
- Previous experience in a customer-facing or customer support role. Minimum 2 years of experience.
- Exceptional communication skills, both written and verbal.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Proficiency in using customer management tools and technology platforms like Intercom.
- Ability to work in a fast-paced environment and respond to urgent needs effectively.
- Familiarity with AI tools or a strong willingness to learn and adapt.
What we offer:
- Competitive salary in USD.
- Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
Apply now and join the Belong team!