Job Overview
The ANZ Customer Due Diligence Lead is responsible for overseeing and managing all Customer Due Diligence activities for Binance Australia and New Zealand, ensuring compliance with local regulatory requirements (AU/NZ) and internal policies. This role acts as the primary point of contact for outsourced CDD providers, driving governance, performance monitoring, and issue resolution to maintain high standards of compliance and operational efficiency.
Responsibilities:
- Develop, implement, and maintain CDD policies and procedures aligned with AU/NZ regulatory standards and Binance global compliance frameworks.
- Oversee outsourced CDD activities, ensuring they meet agreed service levels and regulatory requirements.
- Monitor and analyze KPIs and SLAs related to outsourced CDD functions, identifying areas for improvement.
- Lead monthly governance meetings with outsourced CDD teams to review performance, compliance issues, and remediation plans.
- Serve as the point of contact (POC) for High-Risk Customer (HRC) escalation reviews, coordinating timely and effective resolution.
- Collaborate with internal compliance, risk, and legal teams to ensure integrated and consistent CDD practices.
- Maintain audit readiness by ensuring documentation, reporting, and controls meet AUSTRAC and other regulatory expectations.
- Interacting and managing relationships with regulators, especially AUSTRAC.
Requirements:
- Proven experience in Customer Due Diligence within the financial services or cryptocurrency industry, preferably in the AU/NZ market.
- Strong knowledge of AUSTRAC regulations and other relevant local compliance requirements.
- Experience managing outsourced service providers and driving governance frameworks.
- Excellent analytical skills with the ability to monitor and interpret KPIs and SLAs.
- Strong stakeholder management and communication skills, including experience liaising with regulators.
- Detail-oriented with a strong focus on compliance, risk management, and audit readiness.
- Ability to lead cross-functional collaboration with compliance, risk, and legal teams.
- Previous experience working in or with cryptocurrency exchanges or fintech companies.
- Familiarity with global compliance frameworks and their application in local contexts.