Job Overview
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Communicate directly with retail and institutional clients to gather technical feedback and help improve customer experience.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
- Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
- Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
- Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
- Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
- Excellent communication and customer-facing ability — comfortable engaging with business teams and external partners.
- Fluent in English and Mandarin, to coordinate with global stakeholders.
Preferred Qualifications
- Background in Java backend development and microservice troubleshooting.
- Experience in payment systems, fintech, or Web3 infrastructure.
- Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
Team Growth Opportunities
- Be part of a global tech team supporting millions of users.
- Work at the intersection of engineering, operations, and customer experience.
- Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
- Make an impact in the fast-evolving crypto and Web3 ecosystem.