Customer Support Specialist (Russian Speaker) - Bitmex

About BitMEX

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.

In 2015, BitMEX revolutionized the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances.

For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X.

Role Overview

We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience.

The role requires proficiency in English and Russian. Must have trading experience.

Why BitMEX?

BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity.

We provide flexible arrangements to our remote contract talents with:

• Work from home to help you find the perfect balance between work, family and personal life
• Paid holidays and leave so you won’t miss out any important events
• Team building & offsite events to bring our global team closer
• Option to choose to be paid in fiat or crypto currency, providing the flexibility to shape your financial freedom

Responsibilities

• Must be proficient in English and Russian
• Must have trading experience
• Experience resolving customer inquiries and providing a basic level of technical support
• Ability to compute simple calculations on financial products
• Experience or knowledge of cryptocurrency, blockchain or trading would be a plus
• Attention to detail with excellent communication skills and patience
• Ability to troubleshoot and discover answers quickly and effectively
• Enjoy helping people and being patient with customers
• Capable of working under pressure
• Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team

Nice to Have

• Technical background and/or understanding of the BitMEX API
• Strong mathematical skills
• Available for immediate hire preferred

Key Responsibilities:

• Resolving customer inquiries and providing a basic level of technical support
• Computing simple calculations on financial products
• Troubleshooting and discovering answers quickly and effectively
• Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team

Apply online now!

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